NovaPlus Platform FAQs

Account Creation & Access

Do I need an account to use NovaPlus?

While you can browse products and services freely, you'll need to create a free account to view seller contact information and interact with businesses on the platform.

How do I create an account?

You can create an account either as a customer or as a business seller/service provider. Simply select your account type during registration and follow the setup process.

For Businesses

How do I list my business on NovaPlus?

You'll need to:
1. Create a business account
2. Complete the verification process
3. Select and purchase a subscription plan
4. Add your business information and offerings

Where can I find information about subscription plans?

You can view our current subscription plans and pricing:
- On our website (www.novaplus.com)
- In the NovaPlus mobile app
This ensures you always see the most up-to-date pricing and features.

What documents are required for business verification?

Two mandatory documents are required:
1. Certificate of Incorporation
2. Business Registration Service document (showing shareholders and directors)

Business Categories

What types of businesses can join NovaPlus?

We welcome all legitimate businesses including:
- Retail stores
- Entertainment venues
- Travel services
- Restaurants
- Property listings
- Automotive services
- And many more

For Customers

How can I find businesses on NovaPlus?

You can search in two ways: 1. Browse by categories 2. Search directly by business name or location near you

Can I see business listings without an account?

Yes, you can browse all listings freely. However, to view contact information and interact with sellers, you'll need to create a free customer account.

Is there a fee for customers to use NovaPlus?

No, customer accounts are completely free. There are no charges to browse, search, or connect with businesses.

Payments & Transactions

How do payments work on NovaPlus?

NovaPlus does not handle any payments directly. All transactions are conducted between customers and sellers outside our platform. Sellers and customers can use their preferred payment methods.

Is NovaPlus responsible for transactions between buyers and sellers?

No, NovaPlus serves as a platform for discovery and connection only. All transactions and payments are handled directly between customers and businesses using their own preferred payment methods.

Reviews and Feedback

Can I leave reviews for businesses?

Yes, verified customers can leave reviews and feedback for businesses they've interacted with.

Can businesses track customer reviews?

Yes, businesses have access to a dashboard where they can monitor and respond to customer reviews and feedback.

Support

How can I get help if I have issues or concerns?

For the fastest response, please contact our support team at Info@thenovaplus.com

Safety & Security

How does NovaPlus verify businesses?

For the fastest response, please contact our support team at Info@thenovaplus.com

Can businesses track customer reviews?

We implement a strict verification process that requires:
- Seller identification verification
- Business documentation verification
- Review of incorporation certificate
- Verification of business registration showing shareholders and directors